Frequently Asked Questions

Get ride of your doubts, learn more about crowd funding and about Antrocket.

Questions & Answer for Creators

What does Antrocket do?

Antrocket.com is a reward-based crowdfunding web platform where people who need to raise money can create fundraising campaigns to tell their story and get the word out. Antrocket is also a place to discover what people all over the world are passionate about and how to get involved for a greater society.

Who is eligible to start an Antrocket Project?

You must be at least 13 years old, or older

Parents and teachers can launch projects in collaboration with children under 18 only if the adult registers for Antrocket and payments accounts and is in charge of running the project itself.

How much Antrocket cost?

There’s no cost for exploring the projects, creating a rocket or helping out other by fueling their projects. There is a 5% fee from the total raised on each successful project campaigns.

How do I start a project?

Once you click “Start” button on the Home Page that will take you through the process of building your Rocket (Project). The creators must meet the requirements established on the Terms of Use And all the projects must meet Antrocket’s Project Guidelines.

What are some things I should do before launching my project?

You should:

Make a detailed budget of your project costs. Use this to set your funding goal.
Look closely at other Antrocket´s projects, especially Most Popular.
Brainstorm with friends about what rewards to offer and other project ideas.
Consult the How to Build Your Rocket Guidelines for tips and tricks from our staff, as well as the tips posts on our blog.
Have a plan for spreading the word about the project.

Running a project is a lot of fun and a lot of work. Make sure you're ready before you launch!

Can Antrocket be used to fund anything?

Antrocket welcomes projects in the following categories : Arts, Community, Design, Education, Fashion, Film, Food, Gamers, Health, Music, Publishing, Technology, Theater, Toys. Everything on Antrocket must also be a project. A project has a clear goal, like making an album, a book, or a work of art. A project will | eventually be completed, and something will be produced by it. Antrocket does not allow "fund my life" projects. Check out our Project Guidelines for details. Our staff does a quick review of projects before they launch to ensure they fit our criteria.

Who uses Antrocket?

People all over the world use Antrocket, both to raise money and to contribute. There is no limitation on who can use Antrocket as long as they have read and agree with the Terms of Use.

Is anyone in the world able to create a campaign?

Antrocket is an international platform. But we do not, however, allow campaigns from countries on the U.S. OFAC sanctions list.

What can I do to have a successful campaign?

There´s so many things that can help you have a successful campaign on Antrocket. Learn more on How To Build Successful Rockets.

Can I raise money or contribute in my currency?

Antrocket accepts and disburses funds in USD.

How does the project review process work?

When someone has finished building their project, they submit it to Antrocket and we will review it to make sure it doesn't violate our project guidelines . A project is either approved or declined, and in some cases we'll reach out with a question asking for clarification. The creator has the ability to appeal a decline if they wish. Approximately 75% of submitted projects are accepted. The rest don't meet the guidelines.

How do I know someone won´t steal my idea?

An essential part of Antrocket is to share ideas and to be open. It is a powerful community-building tool for project creators because of the collaborative nature. If you want to feel more confident with your project, we strongly recommend you get a provisional patent. If you strongly don´t want to share information about your project with potential backers then Antrocket probably isn´t for you.

How long does it take for a project to launch?

The amount of time it takes to build a project depends on how much work has been done ahead of time. If your rewards are already defined and your video is ready to go, you can get started pretty quickly. If you want to take longer that’s ok too. There’s no deadline to launch.

Once your project is submitted to us for a guidelines review, it will take us a day or two to get back to you (longer over the weekends). Submitting a project the day you hope to launch is not a good idea.

Can I share my project with friends before I launch?

Yes! Having friends and collaborators look at what you´ve put together can be really helpful and reassuring.

What information should I share on my project to launch?

After visiting your project page backers should have a clear sense of:

What it is you are trying to do
How you will do it
How the funds will be used
Your qualifications to complete this project
The identities of the people on your team (if you have one)
How far along your project is.

The more information you share, the more you will earn your backers’ trust.

I´m collaborating on my project with others. Can we all be listed as the project creator?

Each project is linked to a single Antrocket account, but you can list the members of your team (bandmates, etc.) in your bio, which will show on your project page.

Is a video required to launch? How do I make a good one?

Videos are required to launch. Projects with video succeed at a much higher rate (50% vs. 30%), and they also raise more money. ! Visit Antrocket’s How To Build Successful Rockets for tips on making a great video. For best video quality please visit Vimeo Videos:

Can I use copyrighted material as part of my project?

Using copyrighted material is against the law and can lead to expensive lawsuits down the road. The easiest way to avoid copyright troubles is to create all the content yourself or use content that is free to public to use.

Can I run more than one project at once?

Launching a second project before fulfilling your first one is not recommended. Having more than one project at a time can confuse backers and split support. You can launch as many projects as you like, but one campaign at a time.

How do I get featured on the homepage?

Antrocket is a web platform where the most active campaigns are featured randomly.

Can I pledge my own project?

No, credit card rules do not allow project creators from paying themselves.

Can projects raise more money than their goal?

Yes. If a project reaches its funding goal before time expires, projects continue to accept pledges until the funding deadline. There is no option to end a project early.

On average, successfully funded projects raise around 130% of their goal.

What if I don´t reach my funding goal?

On the due date of your project if you don´t meet your funding goal, all the contributions will be returned to your funders.

Can funding be cancelled?

Yes. A project creator has the option to cancel funding. When funding is canceled, all pledges are immediately voided. Project creators and backers can continue to post on the project, however. Contact info@antrocket.com

How long does a project remain on Antrocket.com?

Projects are not closed or taken down; they remain on site forever for reference and transparency. For the same reasons, projects cannot be deleted, even if they were canceled or unsuccessful. Please note that deleting your Antrocket account will not delete your project.

While your project is live / Creators:

What are project updates?

Project creators use updates to keep their backers informed on the development of the project, and every update is emailed directly to backers. Some creators may post every day, others may do it rarely, but it's the best way to keep backers informed of a project's progress.

Creators are encouraged to include media in their updates, whether by embedding them or uploading directly (video files up to 250MB; images up to 10MB).

Can a project be edited after launching?

Project description
Video and image
Rewards (add new ones or edit those not yet backed)
Your profile
Project FAQs
The funding goal
The project deadline
Your Antrocket name
Rewards that have already been selected by a backer

What is my responsibility for answering questions from backers and non-backers?

People will reach out during the course of the project with questions about your project. These may range from queries on delivery dates to specific technical questions. These inquiries should be answered promptly and, in cases where other backers are asking the same information, publicly with a project update and through your Project FAQ (under your project description). The transparency on Antrocket is vital.

Can projects be edited after funding is completed?

No. Every project is preserved as it ended. Creators are encouraged to use project updates to add new information to the project's development.

Can I change the estimated delivery date for my reward?

Notify backers of any changes.

How does the Most Popular page work?

The Most Popular page is divided into categories, and each category rotates when it’s refreshed. The page is populated by an algorithm that takes many factors into account that measure, well, popularity!

Where can I find my project on Antrocket?

Every project that launches on Antrocket can be found on the Featured Rockets page .

How does a project make it onto the homepage or become the Project of the Week?

Our team selects projects from Featured Rockets to include in the homepage rotation and one of those as our Project of the Week. The homepage is the first thing people see when they visit Antrocket.com , we aim to have it populated with projects that are excellent examples of what an Antrocket project can be.

If I am unable to complete my project as promised, what should I do?

If you realize that you will be unable to follow through on your project before funding has ended, you are expected to cancel it. If your project is successfully funded, you are required to fulfill all rewards or refund any backer whose reward you do not or cannot fulfill. A failure to do so could result in damage to your reputation or even legal action by your backers. To avoid problems, don't over-promise when creating your project. If issues arise, communicate immediately, openly, and honestly with your backers.

After your project ends / Creators:

If my project is successfully funded how do I receive my money?

If funding succeeds, funds go directly from backers' credit cards to the project creator's Payments account. There is a 14-day window for collecting and processing pledges. After that, you can transfer funds from your Payment account to your bank account.

Can I retry my project if funding is unsuccessful?

Yes. You can always try again with a new goal, whenever you're ready.

How can I get my backers' information (mailing address, T-shirt size, etc.) to fulfill rewards?

Once your project is successfully funded, you can create surveys (from your Backer Report) to request any info you need to deliver backers’ rewards, such as their mailing address or other details. Responses will be listed next to each backer’s name on your Backer Report pages, and you’ll also be able to download Excel-compatible (csv) spreadsheets. Don’t worry about gathering your backers' info before then! If backers are curious, please let them know that you’ll follow up when you're ready to deliver their rewards.

How many surveys can I send my backers?

Once per reward level, so ask for everything you need. If you do miss something or need information from backers before your project ends, you can always message all backers in specific reward level through the Backer Report.

What happens if a backer's card is declined?

If a card is declined, an email is sent to the backer every 48 hours with a link to fix the issue. The backer has fourteen days in the US/Puerto Rico or 7 days international backer to correct the problem. If they do not correct the payment during that period, they are dropped as backers from the project and are no longer eligible to receive rewards. You can view the status of all your backers on your Backer Report.

What do I do if I miss my Estimated Delivery Date?

The Estimated Delivery Date is intended to set expectations for backers on when they will receive rewards. Setbacks are common to any project, and creative ones especially. When this occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is part of the Antrocket experience. Creators who are honest and transparent will find backers to be far more forgiving. We’ve all felt the urge to avoid things when we feel bad about them, but leaving backers in the dark makes them assume the worst. It not only reflects badly on the project, it’s disrespectful to the support that community has given and to others Antrocket creators. Regular communication is a must.

Are projects that were not successfully funded browsable on Antrocket?

Antrocket doesn't have a browse area for projects whose funding was unsuccessful, however unsuccessfully funded projects are accessible through Antrocket's search and the profile pages of the project's creator and backers. When users click on a creator's profile they can see all of the creator's past projects — successfully and unsuccessfully funded.

Questions & Answers about Rewards

What can be offered as a reward?

Rewards are typically items produced by the project itself — a copy of the CD, a print from the show, a limited edition of the product. Most projects also offer creative experiences: a visit to the set, naming a character after a backer, a personal phone call. Anything that brings backers into the creative process is a great approach. For tips on creating rewards, download Antrocket’s How To Build Successful Rockets. Rewards can be priced between $5 and $10,000 and they must fall within the project guidelines , which includes a list of prohibited items and subject matter.

Is there a way to limit the quantity of a reward?

Yes! When building your project, there's a place to select "Limit # available." This makes it so that if, for example, you want to offer 20 VIP seats at your film's premiere, you can limit the reward to 20. As soon as 20 people back the VIP premiere reward level, it will be marked as "Sold out" and backers won't be able to select it. You can also mark a reward level as "Sold Out" at any point during your project's duration , and increase or decrease reward limits (or remove them altogether) at any time.

What a does estimated delivery date mean?

The estimated delivery date for a reward is the date you expect to deliver that reward to backers. If you're offering more than one thing in a single reward level, set your estimated delivery date to when you expect everything in the reward level to be delivered. If you're not sure what the estimated delivery date is for a reward, take some time out to create a timeline for your project so that you have a good sense of when you'll complete it. Choose a delivery date that you feel confident about and will be working towards. Don't be afraid to give yourself some breathing room. It's always good practice to under-promise and over-deliver.

How do I charge shipping on my reward?

In general, the cost to mail your backers their rewards (postage, envelopes, etc.) should be taken into account when you set your goal and price your rewards. Keep in mind that unless you specify otherwise, backe rs can pledge to your project from anywhere in the world. It’s always fun to have a backer from across the globe, but it can also mean paying for international postage to send rewards overseas. If that’s something you’ve worked into your project’s budget, great. As you build your rewards, though, you’ll see that you have the option to charge an additional shipping fee to international backers. To do that, simply select “Shipping anywhere in the world,” when you add a reward, then, “Add fee.” The additional price will be included in the reward description, and international backers will be prompted to enter the additional amount to their pledge.

I don´t want to ship internationally. How do I limit reward shipping?

You can select “Shipping within the US/PR only” (depending on where your project is based), and this restriction will be included in the reward description and repeated throughout the checkout process.

Questions & Answer for Fuelers

Why do people contribute to campaigns?

People contribute to campaigns for many reasons, but usually it´s because they want to be involved in what the campaign is doing or because they want the rewards that are part of the campaign.

How do I back a project?

Once you find a project that capture something good inside you and want to make a difference, click the Back This Project button. It will show you step by step how much you want to give, you can choose if you want a reward or just want to help the project and if you want your back to be anonymous. Then review your selection and proceed to checkout.

Do I get notified if a project I’m backing succeeds?

We’ll send you an email when funding ends, no matter the outcome.

What do I do if I want to communicate with the p roject creator?

Use the ‘Comment’ tab on the project’s page.

I don´t want my name to be published. Can I back a project anonymously?

You have to be register as an Antrocket user. And once you access the reward that you want to back, click I want to back anonymous. Your name or picture will not appeared on the backers page.

Are contributions tax-deductible?

Most contributions are non tax-deductible. However, some US projects started by or with a 501(c)(3) organization may offer tax deductions. If so, this will be touted on the project page.

Can I pay with checks, or send money by mail?

Sorry, Antrocket only supports credit card payments.

I haven’t receive d my rewards yet. What do I do?

The first step is checking the Estimated Delivery Date on the p roject page. Backing a project is a lot different than simply ordering a product online, and sometimes projects are in very early stages when they are funded. If the Estimated Delivery Date has passed, check for project updates that may explain what happened. Sometimes creators hit unexpected roadblocks, or simply underestimate how much work it takes to complete a project. Creators are expected to communicate these setbacks should they happen. If the creator hasn’t posted an update, send a direct message to request more information about their progress, or post a public comment on their project asking for a status update

Who do I contact if I have a question about my contribuition?

If you have a question about a reward, shipping address or need to provide additional information for your contribution, contact the campaign owner. For all other questions, contact us: info@antrocket.com

Troubleshooting

Why doesn´t the number of backers to my project match the numbers who have selected rewards?

Backers have the option to not receive a reward at all. Some of your backers likely have chosen this option. They also have the option to choose a reward at a lower level than the amount pledged.

My project was declined but it meets the project guidelines. What do I do?

You can submit an appeal for consideration if you feel that your project does meet our Project Guidelines. You have 500 characters to let us know why you think your project meet the guidelines and should be reconsidered for launch. A special Antrocket staff member will review your project again and take your appeal into consideration. If your appeal is declined, the process ends there. That project will be closed, but you can always submit a different project.

Why would a project be suspended?

A project may be suspended if it:

Violates or acts inconsistently with the Project Guidelines and/or Terms of Use.
Materially changes the stated use of funds
Makes unverifiable claims
Exhibits actions that are more closely associated with fraudulent or high-risk activity

What happens when a project is suspended?

Funding for the project stops and all pledges are canceled. Both the project’s creator and backers are notified via email.

Is a suspension reversible?

No. Once a project has been suspended it cannot be undone.

Can I find out why a project was suspended?

No. For legal and privacy reasons, Antrocket does not comment on moderator actions.